Recently we mentioned how intertwined executive protection and business protocol/ etiquette are. Today we look at a specific example that is all too common.
Executive Protection and Business Protocol
One of the important aspects of executive protection is how improper business protocol and etiquette can impact an executive protection assignment. And we bring this up because it all comes back to training. A training that leaves out proper business protocol puts you in jeopardy.
How Executive Protection and Business Protocol clashed on assignment.
We were out on an assignment where there were executive protection agents from more than one agency, and are on a private jet somewhere over Europe on the way back to California. And the client we were charged with protecting is pacing around the cabin looking for a magazine. Looking behind the bar, moving the snacks. “Where is my magazine?”
Real life: You get on a commercial flight and there are public magazines for anyone to look at.
Executive Protection: This is not the case and you never help yourself to ANY client belongings.
By now, you can guess who had been reading the magazine. The client spots the magazine rolled up and stuffed between the airplane seats where the executive protection agent (from another agency) is sitting. And he never said a single word.
This agent, who lives in California, was kicked off the plane at a stop in Spain.
Fired. (and it’s likely it was a long trip back to the states for a good agent, left untrained in executive protection and business protocol.)
And for good reason. You don’t touch client belongings.
It’s the little things like this that trips up executive protection agents in the real world. Even if you have been protecting the same client for 20 years, they are a client, not a friend, and you do not break protocol.
Ever.
This should have been covered in training.
We touch on business etiquette in our basic training and cover it fully in our “all-in-one” training.
Choose Wisely
There are many places to go for executive protection training. There is only one executive protection school in Florida that is certified and approved every year by the Department of Education. ESS Global Corp.
If you have read the ESS Guide to Executive Protection Training, and you have determined it time to get started, ESS Global Corporation has an Executive Protection Training in Tampa Florida September 9th. This training is an intensive 3-day training designed to get your career off to a solid start.
Updated 12-15-16 2018 Event Calendar is up – Also as of 12-13-16 ESS Global is approved by the VA to accept GI Bill Benefits!
Am I willing to take another human being’s life to save my own or the life of another?
In the world of Executive Protection training, we often find a curriculum that is simply cribbed from who they learned from (and how long ago was that?).
What we find at ESS is that the best approach to Executive Protection Training is to cut “the fluff” and hammer on the basics. In other words, give you the tools to build a solid foundation in Executive Protection, without wasting your time learning “the fluff” used to extend training in order to justify a higher training price.
The ESS Global Training presents all the needed information to get started in Executive Protection in 3 days. The Tuition is $500.
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The ASP Expandable Baton Training Course in Tampa at ESS is specifically designed for Law Enforcement, Security Officers, and other industry professionals. All techniques taught work on the street and not just in the classroom. They are court defensible and backed by the nation’s most experienced use of force consultants. The course is meant to provide the student with an understanding of the conditions in which the baton may be used, justification for use, and how to document these actions.
The ASP Expandable Baton Training In Tampa August 21 goes into great depth on Portation (Carrying), Presentation (Drawing), Striking techniques, Mechanical function, and Maintenance. The training incorporates drills which simulate the wide variety of street encounters which may require the use of an expandable baton. The class provides efficient defensive impact weapon tactics for personnel without long hours of training. The tactics are quickly learned, easily practiced, and readily maintained.
Portation (Carrying)
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So you downloaded the #1 app, you have traveled across your town, searching far and wide for Pikachu. But that hasn’t exactly worked out for all the Pokémon Go users. After luring victims to their location with the new augmented reality game app, suspects have been arrested or are currently being sought as police have responded to a high number of reports of Pokemon Go robberies, mugging and general mayhem that have erupted across the nation.
It’s not fine when someone is luring you to a secluded location to rob you.
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Executive protection is not just about protection. It is in fact about the entire experience for our client. Now, while most of what we do is based upon security, some of it is simply based upon pleasing our client. We always teach in our courses here at ESS Global Corporation Executive Protection School, that you will always be balancing Compromise vs Convenience.
For these reasons, it is extremely important to know your clients likes and dislikes so you can be prepared for moments like these and can perform a proper security advance to at least reduce the risk. While it still isn’t perfect, as most things are not in the Executive Protection industry, it will be safer. Knowing your clients likes and dislikes is first achieved through the client interview. unfortunately, this technique rarely used or even taught anymore .